Effective Telephone Conversations

This course offers an opportunity to build on existing skills and knowledge through interactive exercises and demonstrations.

Learning Objectives

• Recognise the challenges of contacting patients by telephone.
• Explore key communication skills for conveying difficult information (e.g. cancelled appointment, active listening and supporting).
• Discuss strategies for managing confidentiality, cancelling/changing appointments, and responding to emotional reactions and questions.
• Apply R.I.N.G. – as a structure for contacting patients by telephone.

Upcoming Virtual Sessions

• View upcoming training dates and times for live virtual training on the calendar.
• Book your place on the training and obtain your ticket.
• Zoom links for each session will be available inside the lesson when ready and will also be sent to you via email after you book your ticket.