Human Factors and Patient Safety Level 1

To mitigate against human factors, we need to ensure staff are equipped with the underlying principles of risk assessment, error detection, situational and self-awareness, and develop an organisational culture that empowers individuals to speak up, regardless of their role or position.

This e-learning course demonstrates how our behaviour impacts patient safety, the importance of speaking up, getting the right patient, to the right place, at the right time, and developing and sharing a plan to ensure everyone has the correct information.

Learning Objectives

• Recognise everyone working in healthcare can create patient safety by their behaviour.
• Explain why it is important to always have a clear understanding of the task at hand.
• Demonstrate the best ways of maintaining a clear and shared understanding of tasks.
• Describe how interruptions, distractions and incivility can impact task performance.
• Describe how to speak up if you see a potential issue and how to encourage approachability.