Creating Positive Patient Experiences

This e-learning course can be completed at each candidate’s own pace and at a time and place to suit both the participant’s and the organisation’s requirements.

Learning Outcomes

• Recognise the importance of the patient experience.
• Recognise verbal and non-verbal cues.
• Describe the impact of effective communication on the patient experience.
• Identify communication behaviours that enhance or negatively impact the patient experience.
• Explain what anxiety is, how it can affect people and what might cause it.
• Develop skills to support anxious patients both pre-scan day and on scan day.
• Develop rapport-building and communication skills with anxious patients.
• Recognise the importance of language use and develop active listening skills.