Building Team Resilience at Work

This virtual course focuses on building awareness and practical skills to support yourself and others, cope with stress, and strengthen resilience.

While we may not be able to change or remove the external factors impacting ourselves and our teams, we can improve how we respond to challenges and manage their effects.

Learning Outcomes

• Determine what causes and triggers stress, how it affects us and how we can help ourselves to improve our own and our team’s resilience.
• Define the CALMER framework (Consider, Acknowledge, Listen, Manage, Enable and Resource) and how to use it to support others and yourself.
• Develop skills for coping with difficult situations, challenging behaviours, your own and others’ reactions and sometimes the powerful emotions these can evoke.
• Describe what a resilient person and team are and how to use CALMER to build resilience.