Managing Patient Conversations

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A half-day, face-to-face interactive session designed to enhance communication skills for patient-facing staff. Participants discuss workplace communication challenges and build confidence in patient-centered communication strategies. The course emphasizes the importance of patient-centered communication, working with patient cues, and structuring interactions to ensure patients feel heard and treated with compassion, dignity, and respect.

Suitable for all patient-facing staff, it aims to improve the quality of patient interactions in healthcare settings.

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